Shipping and Returns

SHIPPING

How much does shipping costs?

We don't like asking for shipping costs at all from our customer, though to keep our small business running we are asking for the standard shipping rates from our local post office. In the future we hope to have more volume so we can offer lower to zero shipping fees. To get the best out of your delivery it would be an idea to combine your order together with your friends to guarantee free shipping :)!

How long does shipping take?

All orders are processed within 1-3 business days and will be shipped with PostNL/DHL/DPD. Delivery for Netherlands will be 1-2 business days. Delivery for Belgium can be 2-5 business days depending on the postage company. Delivery details will be provided in your shipping confirmation email, which includes a tracking link with a delivery date estimate.

I haven't received my order yet?

If you have not received your delivery during the estimated time frame, please check your tracking link for the shipment history. If it has been marked as delivered but has not appeared, please contact PostNL/DHL/DPD directly for any inquiries, as they will have the most information about the package itself!

You may reference the tracking number provided in your confirmation email. If you would like any assistance with tracking down your package, please feel free to send us a message and we'll do our best to help!

Do you ship internationally?

Yes we do!

Can I add to my order without paying for shipping again?

Yes! If your order has not been dispatched yet, feel free to send us a message and we'll arrange free shipping on the combined order.

Can I change my shipping address?

If you'd like to change your shipping address before your order is processed, please send us an email ASAP and we'll change it for you! Once it has been shipped, however, you'll need to contact PostNL/DHL/DPD directly to arrange a different delivery address. 

REFUNDS AND RETURNS

What is your return process? 

We always aim to make sure our customers love our products, but if you do need to return or exchange an order, we are happy to help. Please send us a message within 14 days after receiving your item, and we'll take you through the process. 

Please note that all buyers are responsible for all return shipping costs. Due to safety reasons, refunds and exchanges are only eligible for unopened and unused products. Please note that the original shipping costs are unable to be refunded.

Can I cancel my order?

We are happy to make any adjustments or cancellations to your order before the shipment is dispatched. Please contact us to arrange a cancellation as soon as possible. Unfortunately, once the order is dispatched, we will be unable to process a cancellation but we will be happy to issue a refund after we receive the items back. 

What if my order arrives damaged?

If your package arrives damaged due to carrier issues, please reach out directly to PostNL/DHL/DPD to file a claim. Make sure to take pictures of the damaged item, the shipping box it came in, and any other relevant information.

If your order arrives in less-than-perfect condition due to our oversight, please reach out to us right away. We are happy to provide a refund, return, or exchange to make it right. Please make sure to provide photo evidence so that we can arrange a suitable replacement.